Release Changelog
This changelog summarizes the current release line represented by the repository state on April 22, 2026. It is intended as buyer-facing release documentation rather than a raw commit log.
v1.0.0 - Initial Commercial Release
Focus of this release: a CodeCanyon-ready multi-tenant OvionDesk AI support suite with
chat, AI grounding, lead capture, tickets, analytics, integrations, and buyer
operations tooling.
Foundation and tenancy
- Workspace-aware tenant runtime with platform-admin workspace switching.
- Workspace-scoped settings, notifications, storage paths, and queue defaults.
- Installer flow aligned to create a platform admin and first workspace.
Support desk and widget
- Embeddable widget with popup/inline modes, attachments, typing, CSAT, and polling updates.
- Conversation inbox with assignments, notes, tags, priorities, saved views, and archive flow.
- Department routing, canned replies, SLA tracking, and auto-assignment support.
AI and knowledge stack
- OpenAI provider integration for replies, summaries, suggestions, and embeddings.
- Knowledge source management with training states, retrieval logs, grounded answer traces, and help center publishing.
- Confidence scoring, escalations, knowledge gaps, FAQ suggestions, sentiment analysis, and customer memory.
Commercial operations
- Lead capture, scoring, follow-up scheduling, and sales-intent tagging.
- Ticket conversion, reopen flow, and CRM-ready external reference storage.
- Workflow automation with rule triggers and actions across conversations, leads, and tickets.
Integrations and buyer operations
- Workspace API tokens, webhook endpoints, delivery logs, and signed webhook headers.
- Email inbox ingestion and reply-by-email conversation support.
- WooCommerce and Envato verification support for leads.
- Platform license verification, update-check scaffolding, and demo workspace importer.
Reporting and dashboard
- Executive dashboard with KPI cards, charts, unresolved queue, escalation alerts, and funnel metrics.
- Drilldown report surface with date, widget, department, agent, sentiment, confidence, and lead filters.
Packaging Note
The integration approach in this release remains intentionally generic. The core product ships with OpenAI, email, webhooks, and API surfaces, while provider-specific CRM, WhatsApp, Slack, and Messenger adapters are left for future extensions.