Restaurant POS and Room Service
Use the POS for restaurant orders, kitchen routing, cashier settlement, and room-service charges. The guest folio remains the financial source when an order is posted to a room.
Open and send an order
- Open a cashier shift and confirm the branch/outlet.
- Select dine-in, takeaway, delivery, or room service.
- For dine-in, select the correct table. For room service, verify the in-house guest and room.
- Add menu items, variants/modifiers, quantities, seat assignment, and useful kitchen notes.
- Review totals, then send items to the kitchen. Avoid duplicate sends while the request is processing.
- Track preparation state and settle or post the order through an allowed method.
Order fields
| Field | Use | Example |
|---|---|---|
| Service mode | Controls table, guest, and fulfillment behavior. | Room service |
| Room/guest | Required before posting to a folio. | Room 407 — A. Khan |
| Modifier | Changes preparation or price. | No nuts, extra cheese |
| Kitchen note | Short preparation instruction, not guest financial data. | Serve drinks first |
| Tender | Cash, card, room folio, or configured method. | Post to room |
Room-service safety
- Confirm the guest is currently checked in and allowed to charge to the room.
- Read back the room and guest name before posting.
- Ensure the POS receipt appears as one traceable folio line.
- If a post fails, search the order and folio before trying again.
- Keep disputed or voided items in the audit trail; never delete the order.
Voids, discounts, and refunds
High-risk actions use permission and manager approval. Enter an honest reason, retain the original order reference, and verify inventory and folio effects. A kitchen cancellation is not automatically a financial refund; complete both sides of the workflow when required.
Close the cashier shift
Review cash expected versus counted, non-cash tenders, open orders, held bills, refunds, and room posts. Resolve explainable differences before closing and record any approved variance. The night-audit guide covers downstream reconciliation.