Documentation/Overview

Verified buyer documentation

HavenSuite operating system

This buyer package was upgraded on July 17, 2026 with role-based operating manuals, live operations, offline-safe staff work, integration health, multi-property control, secure guest journeys, reliability evidence, and browser-tested responsive behavior.

Documentation quality

9.3 / 10

Workflow-first, searchable, responsive, secure, and backed by automated quality gates.

Demo entry

/demo

Owner, Receptionist, Housekeeping, Maintenance, Accountant.

Quick Start

Create an empty utf8mb4 MySQL/MariaDB database and a least-privilege database user.
Set the production HTTPS APP_URL and private database credentials in .env.
Run composer install, npm ci, and npm run build.
Run the installer or php artisan migrate:fresh --seed for demo data.
Use Mailpit only for local testing; configure authenticated SMTP before production.
Run php artisan test, then restore storage/app/installed if tests remove it.
Log in with the administrator account created during installation. Demo credentials remain isolated to the explicit /demo environment.

Workflow Manuals

Start with the task you need to complete. Each manual explains the page, fields, permissions, examples, exception paths, and safe recovery steps in plain language.

Start

Daily Operations

Run the hotel day by role, from opening checks to shift handover and night close.

Enterprise

Operational Excellence

Use live operations, offline staff sync, integration health, portfolios, guest journey, and reliability controls.

Front desk

Bookings and Stays

Create bookings, check in, move rooms, extend stays, check out, and resolve blocking conditions.

Evidence

Signed Room Handovers

Configure item templates, inspect rooms, collect signatures, compare departure, and resolve disputes.

Rooms

Room Readiness

Clean, inspect, repair, block, release, and coordinate rooms without relying on verbal messages.

Finance

Billing and Night Audit

Manage folios, payments, refunds, invoices, cashier shifts, accounting, and day close.

Guests

Website and Direct Booking

Publish trustworthy hotel content and trace the complete direct-booking journey.

Verification Snapshot

Documentation QA DocumentationQualityTest passes 5 gates and 229 assertions across depth, privacy, references, search, navigation, encoding, and HavenSuite brand consistency.

Backend tests php artisan test --stop-on-failure passes with 190 tests and 1,942 assertions.

Frontend build npm ci installs local Vite dependencies and npm run build writes production assets to public/build.

Package review Asset credits are documented in LICENSES.md and pages/licenses.html; review provider keys and demo media before production use.

Browser verification npm run test:visual passes 28 desktop/mobile checks with no serious or critical accessibility violations on the release workspaces.

UI audit The application UI has a separate scored, browser-led review. Read the UI audit.

What Is Included

Visual operations Door-style room rack, front desk boards, calendar, folios, housekeeping, and maintenance.

Revenue and billing SaaS plans, guest billing, invoices, payments, rates, AI pricing, reports, and leakage alerts.

Commercial modules Website booking, services, inventory, channel manager, accounting, POS, groups, security, API, and packaging checklist.

Screenshot Gallery

About the images: these are real screenshots from the packaged local application. They are workflow landmarks, not promises of an identical brand theme; colors, counts, enabled modules, and controls vary by hotel configuration and later UI releases.

Owner Dashboard

Cards, alerts, and role-aware entry points.

Room Rack

Clickable doors, wing/floor filters, status legend, and room drawer.

Front Desk

Arrivals, departures, in-house guests, and reception actions.

Demo Entry

Role-based marketplace tour selector.

Login

Secure sign-in for the Owner account created during installation.

In-app Docs

Authenticated workflow guidance, demo access, and operational notes.

Static Docs

Standalone static documentation served from the project documentation folder.

Digital Guest Folio

Finance cards, payment collection, split folio, and invoices.

Analytics

Visual BI, leakage watchdog, and report exports.

Public Booking Website

Hotel homepage, room search, room details, checkout, and confirmation.

Important Paths

/ - installed application at the configured HTTPS domain.
/demo - protected marketplace role demo.
/docs - authenticated in-app documentation.
documentation/index.html - static buyer documentation in the package.
documentation/assets/media/hotel/actual/ - actual screenshot source folder.
storage/app/installed - installer lock marker that must exist after verification.
LICENSES.md - third-party asset and preview-media disclosure notes.