Appointments
Scheduling, queue management, reminders, follow-ups, and AI drafts for patient outreach.
QueueRemindersFollow-upsAI outreach drafts
Details
Operational Core
Appointments still own the operational front door for the clinic. The AI layer sits inside these workflows as draft assistance, not as a replacement for them.
- Reminder dispatch and queue follow-up continue to use the existing messaging flows.
- AI can draft reminders, no-show recovery, reschedule outreach, call scripts, and bulk follow-up summaries.
- Channel variants such as sms, whatsapp, email, and call_note only prefill or copy into the current workflow.
Details
Tenant-Aware Scheduling
Reminder scans still run globally from the scheduler, but dispatch work now iterates across active clinics so each tenant stays isolated.
- The scheduler fans out per clinic rather than assuming one global operational database.
- Manual command runs still work without schedule gating for support and demo use.
Coverage appendix
This page is tied back to routes, views, requests, tests, and implementation files in the generated docs coverage appendix.