FAQ

Why did the docs show POS?

The old static docs were copied from a POS template and were not rewritten for this support application. They lived in documentation/ independently from Laravel routes. This set replaces them with support desk documentation.

Where do these docs live?

The docs are static files under documentation/. On XAMPP they are usually available at http://localhost/TicketPro/documentation/index.html.

Do docs require login?

No. These are static product docs. The app itself requires login for admin pages and requester login for portal pages.

Why is a module hidden for a user?

The admin sidebar is permission-aware. Assign the right role or permission from Roles & Permissions.

How do inbound emails create tickets?

Create an active mailbox in Ticket Setup, store the mailbox key and token, and post parsed email payloads to /api/v1/mailboxes/{mailboxKey}/inbound with X-TicketPro-Mailbox-Token.

How do external systems use the API?

Create an API client, give it the minimum scopes needed, copy the one-time token, and send it as a Bearer token or X-Api-Key. See API Reference.