Release Notes
Finalized Governance Demo Refresh
Updated Demo Mode and documentation for the current support workspace: Case Files pagination and componentized metadata controls, video consultation completion handoff to Conversation, seeded consultation recordings, closed/resolved/completed ticket edit locks, admin-approved closed-ticket edit windows, and completed-ticket status protection from the queue index.
Case Files and AI Copilot
Added a unified Case Files manager for ticket attachments and consultation recordings, file metadata controls, access audit logs, ticket Files tab, new case-file permissions, AI provider settings, OpenAI-compatible adapter, ticket AI draft actions, and AI suggestion audit records.
Video Consultations and Recordings
Ticket detail now documents team and client video consultations, team lead approval, admin auto-approval, admin approval fallback for non-admin requests, in-app rooms, external meeting links, browser-side link validation, WebRTC room routes, private recording storage, and the consultation recording file manager.
Department Table Usage
Ticket Setup documentation now clarifies that the Departments index follows the shared table pattern and should only show row selection checkboxes when those checkboxes drive a real selectable or bulk action.
Documentation Refresh
This documentation set positions SupportHub as the expanded CX platform rather than a TicketPro clone. It covers the Laravel routes and modules present in this codebase as of this build.
Covered Modules
Coverage includes installer, requirements, configuration, dashboard, tickets, ticket setup, live chat conversion, Customer 360, organizations, contracts, requester portal, public support, feedback, community, knowledge base, status page, automations, playbooks, reports, invoices, REST and GraphQL APIs, webhooks, AI capability governance, Demo Hub, SaaS productization, notifications, activity logs, identity, settings, roles, email channels, operations, updates, recovery, and troubleshooting.
After App Updates
- Back up the database and storage.
- Review update notes and compatibility requirements.
- Run migrations and build assets if required.
- Run
php artisan optimize:clear. - Check Operations Center for failed jobs, stale heartbeats, webhook failures, and update run status.