Dashboard & Workspace

The internal dashboard is the command center for agents and administrators. It combines KPIs, charts, live operations signals, workspaces, and queue shortcuts.

Dashboard

• /dashboard shows the main support command center.
• /dashboard/live-feed returns live operations feed items.
• /dashboard/partials/kpis, /charts, /panels, and /signals refresh dashboard sections without a full page reload.
• Dashboard cache is cleared after major ticket setup and ticket operations so counts stay current.

Dashboard Workspaces

Users can save dashboard workspaces through /dashboard/workspaces. A workspace stores a personalized view of the command center so a user can focus on a queue, account group, report set, or operational view.

My Profile

/profile lets an internal user update profile fields and password. Email verification can be triggered from the profile screen when verification is required by security policy.

Workspace Search

/workspace-search provides cross-module search. Use it when a user knows a ticket number, organization, requester, issue group, or context record but does not know which module owns it.

Guided Demo Flow

The app includes optional guided demo flow state for internal and requester workspaces. It records modal visibility, dismissed state, completed steps, skipped steps, and route visits. This can be used for product demos or onboarding tours and is controlled by the demo_flow_enabled setting.