Incident Workspace

Issue Groups now work as incident/problem workspaces. They keep linked tickets together while tracking owner, severity, impact, root cause, mitigation, and public status updates.

Workspace Tabs

• Overview summarizes lifecycle, severity, owner, impact, public status, and ticket counts.
• Linked Tickets lists all tickets attached to the incident group.
• Timeline shows internal notes, public updates, RCA changes, status changes, and reopen events.
• RCA stores root cause, mitigation, impact, started/detected times, owner, and severity.
• Public Status posts public or internal updates. Only public updates appear on the status page.
• Activity records audit facts such as reopen user, public update time, sensitive tickets, and pending approvals.

Closed Incident Locking

Closed incidents are read-only. Users with the manage incidents permission can reopen a closed incident. Reopening records an internal timeline event and unlocks RCA/status work again.

Permissions

• view issue groups controls incident browsing and detail access.
• manage issue groups controls create, edit, delete, and board movement.
• manage incidents controls RCA updates and reopen actions.
• publish incident updates controls public/internal incident status updates.