FAQ

How is SupportHub different from TicketPro?

TicketPro is the ticket-focused support desk lineage: queue, SLAs, requesters, public support, case files, video consultations, reports, and support-desk operations. SupportHub includes that foundation and expands into a CX platform with live chat to native tickets, Customer 360, feedback, community, status, AI guardrails, Demo Hub/Demo Center, SaaS productization, REST/GraphQL developer surfaces, advanced analytics, and broader phase 15-25 platform modules.

Where do these docs live?

The docs are static files under documentation/. On XAMPP they are usually available at http://localhost/supporthub/documentation/index.html.

Do docs require login?

No. These are static product docs. The app itself requires login for admin pages and requester login for portal pages.

Why is a module hidden for a user?

The admin sidebar is permission-aware. Assign the right role or permission from Roles & Permissions.

How do inbound emails create tickets?

Create an active mailbox in Ticket Setup, store the mailbox key and token, and post parsed email payloads to /api/v1/mailboxes/{mailboxKey}/inbound with X-SupportHub-Mailbox-Token.

How do external systems use the API?

Create an API client, give it the minimum scopes needed, copy the one-time shp_ token, and send it as a Bearer token or X-Api-Key. See API Reference.